FAQ

Welcome to Elite Box, where we offer luxury gift boxes for all occasions. Below are some common questions and answers to help you better understand our services.

1. What is Elite Box?

Elite Box is a UAE-based webstore that offers luxury gift boxes curated for all occasions. Whether you need a special gift for a birthday, anniversary, or corporate event, we provide premium items in beautifully crafted gift boxes.

2. How can I place an order?

You can place an order directly through our website by selecting the gift box of your choice and completing the checkout process. For assistance, feel free to contact us via email call or  whatsapp.

3. Where do you deliver?

We deliver across the UAE. At the moment, we do not offer international shipping.

4. How long does delivery take?

Our typical delivery timeline is 10 days. Due to high demand, we usually prepare your box within 5-7 days. After preparation, the box is dispatched to our shipping partner, and the remaining time is for final delivery to your address.

5. Can I track my order?

Yes, you can check the status of your order by contacting us directly through:

We’ll be happy to provide you with an update on your order.

6. Do you accept returns?

No, we do not accept returns due to the personalized nature of our gift boxes. Once your order has been delivered, it is final.

7. What happens if I miss my delivery?

If your gift box is delivered and you are unable to collect it at the scheduled time, we offer a rescheduling service for an additional charge of 30 AED. Please note that there may be a delay for the box to be returned from the delivery company and rescheduled for a new time.

8. Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Once the order has been processed or dispatched, cancellations or modifications are no longer possible.

9. What payment methods do you accept?

We accept all major credit and debit cards. All payments are processed securely through our third-party payment gateway. Please note that once payment is made, it is final and non-refundable.

10. How are the gift boxes curated?

Each Elite Box is thoughtfully curated with premium, high-quality items. Our team ensures that the products included in every box meet the standards of luxury and elegance for any occasion.

11. Can I customize a gift box?

Currently, we offer a selection of pre-designed luxury gift boxes. Customization options are limited, but feel free to reach out to us for specific requests, and we will do our best to accommodate them.

12. How do I contact customer support?

You can reach our customer support team via:

Successfully added to your cart.